1. Introduction
COVERZIE (“we”, “us”, “our”, or the “Company”) values every interaction with our wholesale buyers, trade partners, business collaborators, and Website visitors. Whether you are an existing customer with an order query, a new buyer exploring wholesale opportunities, a brand or agency interested in collaboration, or a visitor with a technical or legal concern, we are committed to responding to your enquiry in a professional, timely, and helpful manner.
This Contact Us page sets out the various ways you can reach COVERZIE, the types of enquiries we handle through each contact channel, our response time commitments, and the terms that apply to communications you send to us. Please read this page carefully to identify the most appropriate contact channel for your specific need, as this will help us direct your enquiry to the right team and ensure the fastest possible response.
All personal information you share with us through any contact channel is handled in accordance with our Privacy Policy, which is available at https://coverzie.com/. By contacting us, you consent to our processing of your contact information for the purpose of responding to your enquiry.
2. Primary Contact Details
The following are COVERZIE’s primary contact details for wholesale enquiries, order placement, and general communication:
COVERZIE
Website: https://coverzie.com/
Phone / WhatsApp (Orders & Enquiries): +91 9011385860
General Email: piyushjaiswal773@gmail.com
Business / Collaboration Email: contact@coverzie.com
DMCA / Legal Email: contact@coverzie.com
Business Address: Nathani Heights, Mumbai Central, Mumbai, Maharashtra, 400008
Business Hours: Monday to Saturday, 08:00 AM to 10:00 PM IST
For the fastest response, wholesale buyers and trade partners are encouraged to contact us via WhatsApp or phone call during business hours. We aim to respond to all WhatsApp and call enquiries within the same business day. Email responses are provided within the timeframes specified in each section below.
3. Wholesale Orders and Trade Enquiries
COVERZIE’s primary business is wholesale and bulk supply of phone cover lots to retailers, distributors, e-commerce sellers, and other trade buyers across India and internationally. For all wholesale and trade-related communications, please use the contact details below:
3.1 Order Placement — Phone and WhatsApp
Phone / WhatsApp: +91 9011385860
Response Time: Same business day (during business hours)
Phone and WhatsApp are the fastest and most direct ways to place an order or confirm lot availability with COVERZIE. Our sales team is available to assist you with:
- Checking current lot availability and stock quantities for specific phone brands
- Confirming wholesale prices, sale prices, and applicable GST
- Discussing minimum order quantities and multi-lot pricing
- Arranging payment and confirming payment terms
- Coordinating dispatch timelines, shipping arrangements, and delivery details
- Answering questions about specific lot content, product materials, and phone model compatibility
- Handling order amendments or cancellation requests prior to dispatch
When contacting us via WhatsApp, please include your name, business name (if applicable), the lot(s) you are interested in, and your required quantity. This will allow us to respond with accurate, personalised information without unnecessary back-and-forth.
3.2 Order Enquiries — Email
Email: contact@coverzie.com
Response Time: Within 24 hours on business days
For wholesale enquiries that do not require an immediate response, or for buyers who prefer written communication, our general email address is available for:
- Detailed wholesale quotation requests for large or multi-lot orders
- Export and international buyer enquiries including shipping, documentation, and customs information
- Request for product catalogues, lot specification sheets, or sample images
- GST invoice requests and billing queries
- Post-dispatch order tracking and delivery follow-up
- Returns, replacements, or quality dispute communications (please include order details and photographic evidence where applicable)
When emailing for a wholesale enquiry, please include your business name, contact number, the specific lots you are enquiring about, and your approximate required quantity. This helps us provide you with an accurate and complete response.
3.3 Corporate, Institutional, and Export Buyers
Email: contact@coverzie.com
Response Time: Within 48 hours on business days
Corporate buyers, institutional purchasers, government buyers, export-focused businesses, and international trade enquiries are invited to contact our business email for dedicated assistance. Please include the following in your initial enquiry:
- Your company name, registered address, and country of operation
- Nature of your business and intended use of the products (retail, distribution, export, promotional, etc.)
- Estimated order volumes and frequency of purchase
- Any specific requirements regarding branding, customisation, packaging, or documentation
- Your preferred mode of payment and any applicable trade credit requirements
Our team will review your enquiry and respond with a tailored proposal, including pricing, terms, and logistics options suited to your scale and requirements.
4. General Website and Product Enquiries
Email: contact@coverzie.com
Response Time: 24 to 48 hours on business days (excluding weekends and public holidays)
For general questions about COVERZIE, our products, the Website, or our business operations that are not directly related to placing an order, please contact us at our general email address. General enquiries may include:
- Questions about how COVERZIE’s wholesale lot model works
- Queries about which lot is suitable for your specific market or retail format
- Questions about lot content, brand coverage, or upcoming new lot additions
- Requests for information about COVERZIE’s business practices, policies, or terms
- Questions about how to navigate or use the Website
- Feedback on the Website, product range, or our service
- Media or press enquiries seeking factual information about COVERZIE
Please note that general enquiries should not be used for urgent order matters or time-sensitive stock queries, for which phone and WhatsApp contact is recommended.
5. Feedback, Suggestions, and Product Requests
Email: contact@coverzie.com
Response Time: We read all feedback; responses within 48 to 72 hours where a reply is warranted
COVERZIE genuinely values feedback from our buyers and Website visitors. As a wholesale supplier in a fast-moving market, we rely on input from our trade partners to stay ahead of demand, improve our product range, and refine our service offering. We welcome feedback and suggestions on:
- New phone brands or models you would like to see added to our lot catalogue
- Lot sizes or quantities that would better suit your business requirements
- Pricing feedback or comparisons with competing wholesale suppliers
- Suggestions for Website improvements, new features, or content additions
- Feedback on your experience placing an order, receiving goods, or dealing with our sales team
- Ideas for new product categories, materials, or packaging options
- Suggestions for regional stock that reflects specific local market demand
Your feedback directly influences our product development and service improvement decisions. While we may not be able to respond to every suggestion individually, all feedback is reviewed by our team and considered in our planning process. We are grateful for the time you take to help us improve.
6. Technical Support and Website Issues
Email: contact@coverzie.com
Response Time: Within 24 to 48 hours on business days
If you experience any technical difficulties while using https://coverzie.com/, we want to know about them so we can resolve them as quickly as possible. Please contact us if you encounter any of the following:
- Pages not loading or timing out
- Broken hyperlinks or buttons that do not respond
- Product images not displaying correctly
- Errors when submitting contact or inquiry forms
- Incorrect or distorted page layouts on specific devices or browsers
- Website content that appears outdated or inconsistent with information provided by our sales team
- Security warnings or suspicious behaviour while using the Website
- Any other functionality that does not appear to be working as intended
To help us resolve your issue efficiently, please include the following information in your technical support email:
- A description of the issue you are experiencing, including the specific page or feature affected
- The device type (mobile, tablet, desktop) and operating system you are using
- The browser name and version (e.g., Chrome 125, Safari 17)
- Screenshots or screen recordings of the issue, if possible
- The date and approximate time when the issue occurred
- Whether the issue is recurring or occurred only once
Technical issues that affect order placement, payment processing, or access to critical product information will be treated as priority matters and addressed as urgently as possible.
7. Business Collaborations, Partnerships, and Media Enquiries
Business / Collaboration Email: contact@coverzie.com
Response Time: Within 48 to 72 hours on business days
COVERZIE is open to relevant business collaborations, trade partnerships, and media engagements that align with our brand, values, and wholesale phone accessories business. If you are a brand, agency, media outlet, logistics provider, or business service provider interested in exploring a commercial relationship with COVERZIE, please contact our business email. The types of collaborations we consider include:
7.1 Supplier and Manufacturer Partnerships
Phone case manufacturers, material suppliers, and product designers interested in supplying products to COVERZIE for inclusion in our lot catalogue are welcome to introduce themselves and their product range. Please include product catalogues, price lists, minimum order quantities, and quality certifications in your initial enquiry.
7.2 Logistics and Fulfillment Partners
Courier companies, freight forwarders, 3PL providers, and logistics platforms interested in partnering with COVERZIE for domestic or international shipment fulfilment may contact our business email with their service offerings, rates, and coverage areas.
7.3 Advertising and Sponsored Content
Brands, PR agencies, and businesses interested in advertising placements, sponsored content, or paid promotional features on https://coverzie.com/ may contact our business email for our media kit, advertising rates, and collaboration guidelines. All advertising and sponsored content arrangements are subject to COVERZIE’s Affiliate Disclosure and are clearly labelled as commercial content in accordance with applicable advertising standards.
7.4 Affiliate and Referral Programme Enquiries
Businesses or individuals interested in establishing an affiliate or referral partnership with COVERZIE — for example, referring wholesale buyers to our platform in exchange for a commission — may contact our business email with details of their audience, platform, and proposed partnership model.
7.5 Media, Press, and Journalist Enquiries
Journalists, bloggers, industry analysts, and media professionals seeking information about COVERZIE for editorial purposes, industry reports, or media coverage may contact our business email. Please identify yourself and your publication or platform, and describe the nature of your enquiry. COVERZIE will respond to genuine media enquiries within the specified timeframe and will provide factual, accurate information about our business.
7.6 Reseller and Distribution Partnership Enquiries
Established distributors, regional stockists, or large-scale resellers interested in forming a long-term supply partnership with COVERZIE for bulk, recurring orders are invited to contact our business email. Please include information about your business scale, geographic coverage, existing customer base, and expected order volumes.
Please note that COVERZIE evaluates all collaboration and partnership enquiries on their individual merits and in accordance with our business values. We reserve the right to decline any collaboration that does not align with our brand standards, legal obligations, or business interests. Unsolicited cold sales emails unrelated to the categories described above may not receive a response.
8. Copyright, Intellectual Property, and DMCA Concerns
DMCA / Legal Email: contact@coverzie.com
Response Time: Within 5 business days for verified DMCA notices
COVERZIE respects the intellectual property rights of all third parties and expects all users and business partners to do the same. If you believe in good faith that any content published on https://coverzie.com/ infringes your copyright, trademark, or other intellectual property rights, please contact us through our designated legal email address.
8.1 What to Include in a DMCA / IP Infringement Notice
To enable COVERZIE to investigate and act on your notice promptly, please include all of the following information in your communication:
- Your full legal name, postal address, telephone number, and email address
- A clear identification of the copyrighted work or intellectual property you claim has been infringed (e.g., a description of the work, the URL of the original, or registration details)
- A precise identification of the specific content on https://coverzie.com/ that you allege is infringing, with sufficient detail for us to locate it (e.g., the URL of the page and a description of the allegedly infringing content)
- A statement that you have a good-faith belief that the disputed use of the material has not been authorised by the intellectual property owner, its agent, or applicable law
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the intellectual property right in question, or are authorised to act on behalf of the owner
- Your physical or electronic signature
Notices that are incomplete, inaccurate, or submitted in bad faith will not be actioned. COVERZIE reserves the right to seek legal remedies against persons who submit fraudulent or vexatious DMCA notices.
8.2 Counter-Notification Process
If content belonging to you has been removed from the Website following a DMCA notice and you believe the removal was made in error or based on a misidentification, you may submit a counter-notification to our legal email address. A valid counter-notification must contain the information required under applicable copyright law, including a statement under penalty of perjury that you have a good-faith belief that the content was removed or disabled as a result of mistake or misidentification. COVERZIE will handle counter-notifications in accordance with applicable law.
8.3 Trademark and Brand Name Enquiries
Queries relating to COVERZIE’s use of third-party brand names (such as Samsung, Apple, Vivo, OPPO, OnePlus, Xiaomi, Infinix, Motorola, Google, and Nothing) for product identification purposes on the Website should also be directed to our legal email. COVERZIE uses these brand names solely to identify the phone models for which its wholesale covers are compatible and does not claim any commercial affiliation with, endorsement by, or authorisation from any of these brands.
9. Reporting Incorrect, Outdated, or Inaccurate Information
Email: contact@coverzie.com
Response Time: Acknowledged within 24 hours; corrections reviewed and applied within 5 business days
COVERZIE makes every effort to ensure that the product information, pricing, lot availability, and specifications displayed on https://coverzie.com/ are accurate and current at the time of publication. However, given the fast-moving nature of the mobile phone accessories market, some information may become outdated between updates.
If you notice any of the following on the Website, we would appreciate you letting us know:
- Incorrect or outdated lot pricing that does not match current wholesale prices
- Inaccurate phone model listings within a lot description
- Incorrect lot sizes, quantities, or availability information
- Product images that do not accurately represent the lot contents
- Phone model compatibility errors (e.g., a model listed as compatible with a cover that does not fit)
- Factual errors in product descriptions, material specifications, or technical details
- Broken links or references to products or pages that no longer exist on the Website
- Any other content that you believe to be misleading, inaccurate, or in need of correction
Please include the URL of the page containing the inaccuracy, a description of the error, and (where possible) the correct information or a reference source. COVERZIE will review all reports of inaccurate information and make corrections as promptly as practicable. We are grateful to our buyers and Website visitors for helping us maintain the quality and reliability of our platform.
10. Privacy, Data Protection, and Legal Enquiries
Legal / Privacy Email: contact@coverzie.com
Response Time: Within 10 business days for formal data subject requests; sooner for general queries
For enquiries relating to COVERZIE’s legal documents, data protection practices, or your legal rights as a data subject or Website user, please contact our legal email. This channel is appropriate for:
- Exercising your rights under applicable data protection law, including the right to access, rectify, erase, restrict, object to, or port your personal data
- Withdrawing consent to specific data processing activities, including marketing communications or non-essential cookies
- Requesting a copy of COVERZIE’s Privacy Policy, Terms and Conditions, Cookie Policy, Disclaimer, or Affiliate Disclosure in a specific format
- Raising concerns about COVERZIE’s compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), GDPR (EU/UK), or CCPA (California)
- Notifying COVERZIE of a suspected data breach or security incident that may affect your personal information
- Seeking clarification on any legal document published on the Website
- Formal complaints regarding COVERZIE’s business practices, legal compliance, or conduct
COVERZIE will respond to all formal data subject requests within the timeframes required by applicable law. Where a request requires identity verification before it can be processed, we will notify you promptly and provide instructions for verification. All privacy and legal enquiries will be handled with strict confidentiality and in accordance with our Privacy Policy.
11. Formal Complaints Procedure
Complaints Email: contact@coverzie.com
Response Time: Acknowledgement within 2 business days; resolution within 14 business days
COVERZIE is committed to resolving all buyer and user complaints fairly, transparently, and within a reasonable timeframe. If you have a complaint about any aspect of COVERZIE’s products, services, Website, or business conduct, we encourage you to follow the process below:
Step 1 — Informal Resolution
In the first instance, please contact our sales team via WhatsApp or phone at +91 92845 83178, or via email at [Your Email Here]. Many order-related issues, product discrepancies, and service concerns can be resolved quickly through direct communication with our team. Please provide your order details, the nature of your complaint, and any supporting evidence (such as photographs of damaged or incorrect products).
Step 2 — Formal Written Complaint
If your complaint is not resolved to your satisfaction through the informal process, you may submit a formal written complaint to [Your Email Here]. Your formal complaint should include:
- Your full name and business name (if applicable)
- Your contact details (phone number and email address)
- Your order reference number or transaction details
- A clear and detailed description of your complaint
- The outcome you are seeking
- Copies of any relevant correspondence, order confirmations, invoices, or photographic evidence
COVERZIE will acknowledge your formal complaint within 2 business days and provide a substantive response within 14 business days. In complex cases that require additional investigation, we will keep you informed of progress and provide a revised response timeline.
Step 3 — Escalation and Dispute Resolution
If your complaint cannot be resolved through COVERZIE’s internal complaints process, you may escalate the matter in accordance with the dispute resolution mechanism set out in COVERZIE’s Terms and Conditions, including arbitration under the Arbitration and Conciliation Act, 1996 (India). You may also have the right to approach the relevant consumer forum under the Consumer Protection Act, 2019, or the applicable regulatory authority in your jurisdiction.
12. Social Media Channels
COVERZIE maintains social media presence to engage with our buyer community, share product updates, announce new lot additions, and provide market insights relevant to the mobile accessories trade. You may follow and message us on our official social media channels:
Facebook: https://www.facebook.com/share/1EFRnHU4on/
Instagram: https://www.instagram.com/coverzie/
WhatsApp Business: +91 9011385860
YouTube: https://www.youtube.com/@COVERZIE
Please note that social media direct messages are not a substitute for formal order placement, official complaints, or legal communications, which should be directed to the appropriate contact channels described in this page. Response times through social media may vary and are not subject to the same commitments as our dedicated email and phone channels.
COVERZIE’s official social media accounts are the only verified accounts representing our brand. We will never ask you to make payments or share sensitive business information through social media channels. If you encounter a social media account impersonating COVERZIE, please report it to us immediately at [Your Email Here] and to the relevant social media platform.
13. Response Time Commitments Summary
The following table summarises COVERZIE’s response time commitments across different contact channels and enquiry types:
- Phone / WhatsApp (Order Enquiries): Same business day during business hours
- General Email Enquiries: Within 24 to 48 hours on business days
- Business / Collaboration Enquiries: Within 48 to 72 hours on business days
- Technical Support Issues: Within 24 to 48 hours on business days
- DMCA / IP Infringement Notices: Within 5 business days for verified notices
- Data Subject Rights Requests (Privacy): Within 10 business days as required by law
- Formal Complaints: Acknowledged within 2 business days; resolved within 14 business days
- Reporting Inaccurate Information: Acknowledged within 24 hours; reviewed within 5 business days
All response time commitments are measured in Indian Standard Time (IST) and apply to business days only (Monday to Saturday), excluding Indian public holidays. Response times may be extended during periods of high enquiry volume, festive seasons, or force majeure events. In such cases, COVERZIE will endeavour to communicate any delay through a notice on the Website or an automated email acknowledgement.
14. Privacy and Data Protection in Communications
When you contact COVERZIE through any channel, you will be required to share certain personal information such as your name, email address, phone number, and business details. This information is used solely for the purpose of responding to your enquiry, fulfilling your order, or addressing your complaint.
COVERZIE processes all personal data shared through contact channels in accordance with our Privacy Policy, which is available at https://coverzie.com/. Key principles governing our handling of contact data include:
- Your contact information will not be shared with third parties for their own marketing or commercial purposes
- Contact details provided for order purposes may be shared with logistics and payment providers solely to the extent necessary to fulfil your order
- We retain contact and communication records for the periods specified in our Privacy Policy, which reflect our legal retention obligations and legitimate business needs
- You have the right to request access to, correction of, or deletion of personal data you have shared with us through our contact channels, subject to applicable legal retention requirements
- Communications sent to COVERZIE via email or WhatsApp may be stored securely for quality assurance, compliance, and dispute resolution purposes
If you have concerns about how your contact data is handled, please refer to our Privacy Policy or contact our legal email at [Your Legal Email Here].
15. Anti-Spam Policy and Misuse of Contact Channels
COVERZIE’s contact channels are provided exclusively for legitimate business and personal enquiries. Misuse of our contact channels is strictly prohibited. You must not use COVERZIE’s contact details to:
- Send unsolicited commercial messages, spam, or bulk promotional communications
- Submit false, fraudulent, or malicious enquiries or complaints
- Attempt to obtain confidential business information, trade secrets, or proprietary data through deceptive enquiries
- Harass, threaten, or abuse COVERZIE staff or representatives
- Transmit malware, viruses, phishing content, or any other harmful digital content
- Submit automated or bot-generated enquiries that burden our communication systems
- Impersonate another person, business, or entity in a communication to COVERZIE
COVERZIE reserves the right to block, ignore, or report communications that appear to be spam, fraudulent, or otherwise in breach of this policy. We may also report abusive or threatening communications to law enforcement authorities where appropriate. Legitimate enquiries will always receive a response within our stated response time commitments.
16. Our Commitment to You
COVERZIE is built on the principle that strong business relationships begin with clear, honest, and responsive communication. We make the following commitments to everyone who contacts us:
- We will read and consider every genuine enquiry, complaint, or feedback submission we receive
- We will respond within the timeframes stated in this page for each contact channel and enquiry type
- We will treat all communications with confidentiality and handle personal information in accordance with our Privacy Policy
- We will provide accurate and complete information to the best of our knowledge, and will acknowledge and correct any errors we identify in our responses
- We will handle complaints fairly and transparently, without bias towards any particular outcome other than a just resolution
- We will never ask you to make payments, share passwords, or transmit sensitive personal or financial information through insecure or informal channels
- We will maintain professionalism and courtesy in all communications, and expect the same in return
Thank you for choosing COVERZIE as your wholesale phone covers partner. We appreciate your trust in our business and look forward to serving you. For the quickest response to order-related queries, please call or WhatsApp us at +91 92845 83178.