Refund and Returns Policy.

1. Introduction and Scope

This Refund and Return Policy (“Policy”) sets out the terms and conditions under which COVERZIE (“we”, “us”, “our”, or the “Company”), operating through https://coverzie.com/, handles requests for returns, replacements, refunds, and related remedies in connection with wholesale phone cover lot purchases made by our trade buyers (“you”, “Buyer”, or “Customer”).

COVERZIE is exclusively a business-to-business (B2B) wholesale supplier of phone case lots. Our Policy is therefore designed specifically for wholesale trade transactions and differs materially from consumer return policies. As a wholesale buyer, you are purchasing in bulk for the purpose of resale or commercial use. Accordingly, the terms of this Policy reflect the commercial nature of our transactions, applicable B2B trade norms, and the requirements of Indian commercial law.

This Policy forms part of, and must be read together with, COVERZIE’s Terms and Conditions, Privacy Policy, and Disclaimer, all of which are available at https://coverzie.com/. In the event of any conflict or inconsistency between this Policy and the Terms and Conditions on return and refund matters, the Terms and Conditions shall prevail.

By placing a wholesale order with COVERZIE — whether through phone, WhatsApp, email, or the Website — you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree to the terms of this Policy, you should not proceed with your purchase.

2. General Principle — Wholesale Final Sale

COVERZIE operates on a wholesale final sale basis. This means that all confirmed and dispatched wholesale lot orders are, as a general rule, non-returnable and non-refundable. This general principle reflects the commercial reality of bulk wholesale trade, in which:

• Lot quantities are sourced, packed, and dispatched specifically for each confirmed order
• Phone cover lots consist of mixed models and designs that cannot be economically restocked once unpacked or partially used
• Wholesale pricing is calculated on the basis of confirmed bulk volumes and does not include a return margin
• COVERZIE cannot resell returned or used phone cover lots in the same condition as new stock

Notwithstanding this general principle, COVERZIE recognises that certain specific circumstances — including manufacturing defects, transit damage, and incorrect fulfilment — warrant a remedy. The conditions under which COVERZIE will consider and process returns, replacements, or refunds are set out in detail in the sections below.

IMPORTANT: Buyers are strongly encouraged to inspect all lot deliveries within the timeframe specified in this Policy. Failure to report eligible issues within the prescribed period will result in forfeiture of any right to a return, replacement, or refund for those issues.

3. Circumstances Eligible for Return, Replacement, or Refund

COVERZIE will consider claims for return, replacement, or refund only in the following specific circumstances. All other requests for returns or refunds will be declined.

3.1 Manufacturing Defects

If a significant proportion of the phone covers in a delivered lot exhibit manufacturing defects that render them unfit for retail sale, COVERZIE will investigate the claim and offer an appropriate remedy. Manufacturing defects include:

• Structural defects such as cracks, splits, warping, or deformation present at the time of delivery and not caused by handling, shipping, or the buyer’s actions
• Material defects such as peeling, discolouration, or deterioration of materials that are present at the time of delivery and are not attributable to normal product variation
• Functional defects such as covers that do not fit the stated phone model due to a production error (distinct from general compatibility variation)
• Print defects on patterned or printed covers, such as significant misalignment, smudging, or incomplete printing that materially affects the retail presentation of the product

Minor cosmetic variation between units within a lot — such as slight colour differences, minor texture variation, or small design inconsistencies that are inherent in mass-produced accessories — does not constitute a manufacturing defect and will not be treated as an eligible claim.

To be eligible for a remedy under this provision, the buyer must demonstrate that the defect affects a material and significant portion of the lot (generally defined as more than 10% of the total lot quantity), supported by photographic or video evidence as described in Section 6 of this Policy.

3.2 Transit Damage

If phone cover lots are damaged during transit due to inadequate packaging or mishandling by the courier or logistics provider, and the damage is identified at or immediately upon delivery, COVERZIE will investigate the claim and offer an appropriate remedy.

To be eligible for a transit damage claim:

• The external packaging must show visible signs of damage (crushing, puncturing, significant crushing, water damage, etc.) at the time of delivery
• The buyer or the buyer’s authorised representative must note the packaging damage in the delivery receipt, Proof of Delivery (POD), or equivalent documentation at the time of receipt — claims for transit damage that were not noted on the delivery documentation will be more difficult to substantiate and may be subject to greater scrutiny
• Photographic evidence of the damaged packaging and damaged products must be provided within the reporting window specified in Section 5 of this Policy
• The damage must affect a material portion of the lot and not be attributable to the buyer’s handling or storage after delivery

COVERZIE will liaise with the logistics provider to investigate transit damage claims. Where transit damage is confirmed, COVERZIE’s preferred remedy is replacement of damaged units or, where replacement stock is unavailable, a proportionate credit or partial refund.

3.3 Incorrect Lot Fulfilment

If COVERZIE dispatches a lot that is materially different from the lot confirmed in the buyer’s order confirmation — for example, if the wrong brand lot is delivered, the quantity is significantly short-shipped, or the lot contains a fundamentally different product category — the buyer is entitled to a remedy.

Incorrect fulfilment claims must be supported by the original order confirmation details (WhatsApp message, email confirmation, or proforma invoice) and evidence of the incorrect delivery (photographs of the received lot contents and packaging labels). COVERZIE’s preferred remedy for incorrect fulfilment is dispatch of the correct lot at the earliest possible date, with return logistics for the incorrect lot arranged and funded by COVERZIE. Where correct lot stock is unavailable, a full refund of the amount paid for the incorrectly fulfilled lot will be provided.

Please note that minor variations in the specific phone models included within a lot — for example, a slightly different mix of models within the confirmed brand lot — do not constitute incorrect fulfilment, as lot contents may vary within the brand-specific parameters described in lot listings.

3.4 Significant Short-Shipment

If the quantity of phone covers delivered in a lot is significantly less than the confirmed lot quantity (generally defined as a shortfall of more than 5% of the total confirmed quantity), the buyer is entitled to a remedy for the undelivered portion. The buyer must report any short-shipment within the timeframe specified in Section 5, supported by a count of the received units and photographic evidence.

COVERZIE’s preferred remedy for significant short-shipment is dispatch of the missing quantity at the earliest possible date. Where this is not possible, a proportionate credit or partial refund for the undelivered quantity will be provided based on the per-unit wholesale price paid.

3.5 Order Cancellation Before Dispatch

Orders may be cancelled by the buyer before COVERZIE has dispatched the goods, subject to the following conditions:

• Cancellation requests must be submitted in writing (via WhatsApp message or email) to COVERZIE’s sales team as soon as possible after the order is confirmed
• COVERZIE will confirm whether the order has already been packed or dispatched. If the order has already been dispatched, cancellation is not possible and the buyer must accept delivery
• If the order has not yet been dispatched and cancellation is approved by COVERZIE, the buyer will be refunded the full amount paid, less any payment processing fees or bank transfer charges incurred by COVERZIE
• For custom or specially sourced orders that were procured specifically for the buyer’s request, a cancellation fee may apply to cover costs already incurred
• COVERZIE reserves the right to cancel any order at its sole discretion prior to dispatch and will refund all payments received for cancelled orders within the timeframe specified in Section 8

4. Circumstances NOT Eligible for Return or Refund

COVERZIE will not accept return requests or process refunds in the following circumstances, which are expressly excluded from this Policy:

4.1 Change of Mind

Returns or refunds will not be provided because the buyer has changed their mind about the purchase, no longer requires the stock, or has found an alternative supplier offering lower prices after the order has been confirmed and dispatched. All wholesale lot purchases are made on a considered commercial basis, and buyers are expected to conduct appropriate due diligence before placing orders.

4.2 Slow Sales or Market Conditions

COVERZIE is not responsible for the buyer’s ability to sell the purchased phone covers in their chosen market. Returns or refunds will not be provided because of slow retail sales, market oversupply, changes in consumer demand, the launch of new phone models that reduce demand for covered models, or any other market-related factor beyond COVERZIE’s control. Buyers are responsible for assessing market demand before placing wholesale orders.

4.3 Minor Product Variation

As set out in Section 3.1, minor cosmetic or design variation between units within a lot is inherent in mass-produced phone accessories and does not constitute a defect. Returns will not be accepted on the basis of minor colour, texture, or design variation that falls within acceptable manufacturing tolerances.

4.4 Compatibility Assumptions

COVERZIE provides phone model compatibility information as a general guide. Returns will not be accepted where the buyer has assumed compatibility without verifying it with COVERZIE prior to ordering, particularly for niche device variants, regional hardware revisions, or unusual form factors. Buyers are advised to confirm compatibility requirements with COVERZIE before placing orders for large quantities.

4.5 Damage After Delivery

COVERZIE accepts no responsibility for damage to products that occurs after delivery has been completed. This includes damage caused by the buyer’s storage conditions, handling, transportation to the buyer’s retail location, or end-consumer use. Returns will not be accepted for damage that occurs after the risk of loss passes to the buyer as described in Section 9 of this Policy.

4.6 Products Partially Used or Resold

Returns will not be accepted for lot stock that has been partially opened, used for display, distributed to retail customers, or otherwise put into commercial use by the buyer. Once stock has entered the buyer’s retail supply chain, it is not eligible for return.

4.7 Late Reporting

Claims submitted after the reporting window specified in Section 5 of this Policy will not be accepted, regardless of the nature of the issue. Buyers must inspect deliveries promptly and report any issues within the prescribed period. COVERZIE cannot be responsible for issues that are reported after an unreasonable delay, as it becomes progressively more difficult to investigate, substantiate, and remedy claims as time passes.

4.8 Custom and Specially Sourced Orders

Phone cover lots that have been sourced, customised, or assembled specifically at the buyer’s request — including custom branding, specific model selection, or non-standard lot compositions — are non-returnable and non-refundable except where they are defective as described in Section 3.1. COVERZIE cannot resell customised or specially sourced stock, and all costs associated with custom orders are borne entirely by the buyer.

4.9 Orders Placed on Incorrect Information Provided by the Buyer

If a buyer places an order based on incorrect information they provided to COVERZIE — for example, ordering covers for a phone brand that they subsequently realise is not in demand in their market — COVERZIE cannot accept a return or provide a refund on that basis. Buyers are responsible for the accuracy and commercial reasonableness of the information they provide when placing orders.

5. Reporting Window — When to Report an Issue

All eligible claims under this Policy are subject to strict reporting windows. Claims submitted outside these windows will not be accepted.

5.1 Standard Reporting Window — 7 Days

All claims for manufacturing defects, transit damage, incorrect fulfilment, or short-shipment must be reported to COVERZIE in writing within seven (7) calendar days of the date of delivery of the lot. The date of delivery is defined as the date on which the shipment is recorded as delivered by the courier or logistics provider, or the date on which the buyer or the buyer’s authorised representative signs the delivery receipt, whichever is earlier.

We strongly recommend that buyers inspect all delivered lots on the day of delivery or on the next business day at the latest. Early inspection allows issues to be identified and reported within the window with sufficient time for COVERZIE to investigate and arrange a remedy.

5.2 Latent Defects — Extended Window

In exceptional circumstances, where a manufacturing defect could not reasonably have been identified during initial inspection of the lot — for example, a defect in product functionality that only becomes apparent after the covers are fitted to devices — buyers may report such latent defects within fourteen (14) calendar days of delivery. Claims under this extended window will be subject to a higher evidential standard and COVERZIE reserves the right to request additional evidence and conduct a more thorough investigation before accepting or declining such a claim.

5.3 Transit Damage — Immediate Notation Required

As noted in Section 3.2, transit damage claims are significantly strengthened when the packaging damage is noted on the delivery receipt at the time of delivery. Buyers are advised to inspect the external packaging of all deliveries before signing the delivery receipt and to note any visible damage before accepting the shipment. If a delivery arrives in visibly damaged packaging, the buyer should photograph the packaging before opening it.

6. How to Submit a Return, Replacement, or Refund Claim

To submit a claim under this Policy, please follow the process below. Incomplete claims or claims submitted without the required evidence may result in delays or rejection.

6.1 Step 1 — Contact COVERZIE Within the Reporting Window

Contact COVERZIE’s sales team within the applicable reporting window specified in Section 5, using one of the following channels:

WhatsApp / Phone: +91 92845 83178

Email: [Your Email Here]

 

In your initial contact, please provide:

• Your full name and business name
• Your order reference number, order date, and the lot(s) affected
• A brief description of the issue you are reporting
• The date of delivery

6.2 Step 2 — Submit Supporting Evidence

Upon initial contact, COVERZIE will acknowledge your claim and request supporting evidence. To substantiate your claim, you will be required to provide:

• Photographs or videos clearly showing the defective, damaged, or incorrect products. For manufacturing defect claims, please show the defect clearly on multiple units. For transit damage claims, please show the damaged external packaging as well as the damaged products inside.
• A count or estimate of the number of defective, damaged, or incorrect units, expressed both as a number and as a percentage of the total lot quantity
• A photograph of the shipping label or packaging label showing COVERZIE’s dispatch details and your delivery address
• A copy of your order confirmation (WhatsApp chat, email, or proforma invoice)
• For short-shipment claims: a photograph of all received units counted out, or a video of the counting process
• For transit damage claims: a photograph of the damaged outer packaging taken before or during opening, and the Proof of Delivery document noting the damage (if available)

All photographic and video evidence should be of sufficient clarity to allow COVERZIE to assess the nature and extent of the issue. Evidence should be submitted within 48 hours of the initial claim contact, or within the remaining period of the reporting window, whichever is shorter.

6.3 Step 3 — COVERZIE Investigation and Response

Upon receipt of your claim and all required supporting evidence, COVERZIE will investigate the claim within five (5) to seven (7) business days. During this period, COVERZIE may:

• Review the photographic and video evidence submitted
• Cross-reference the claim against the dispatch records, quality check records, and packing records for the relevant lot
• Liaise with the logistics provider in the case of transit damage claims
• Request additional information or evidence if the submitted materials are insufficient to make a determination

COVERZIE will communicate the outcome of its investigation to the buyer in writing (via WhatsApp or email) within the investigation period. The outcome will either be: (a) acceptance of the claim and the proposed remedy; (b) partial acceptance of the claim; or (c) decline of the claim with reasons.

6.4 Step 4 — Remedy Arrangement

Where a claim is accepted by COVERZIE, the parties will agree on the appropriate remedy in accordance with Section 7 of this Policy. COVERZIE will provide clear instructions on the next steps, including whether the buyer is required to return the affected stock, the logistics arrangements for any return, and the timeline for the agreed remedy.

7. Available Remedies

Where a claim is accepted under this Policy, COVERZIE will offer one or more of the following remedies, at COVERZIE’s discretion, having regard to the nature and extent of the issue, the availability of replacement stock, and the commercial circumstances of the transaction:

7.1 Replacement

COVERZIE’s preferred remedy for accepted claims is the dispatch of replacement stock for the defective, damaged, or incorrect units or lots, subject to stock availability. Replacement stock will be dispatched within a reasonable timeframe, to be communicated to the buyer at the time the claim is accepted. Where replacement stock is of a slightly different model composition within the same brand lot due to stock availability constraints, COVERZIE will notify the buyer in advance.

Where a return of the defective or incorrect stock is required by COVERZIE before or in conjunction with dispatch of replacement stock, COVERZIE will arrange and fund the return logistics. Buyers should not send back any stock without receiving prior written authorisation from COVERZIE, as unauthorised returns cannot be processed.

7.2 Credit Note

Where replacement stock is not available, or where a full or partial replacement is not the most practical remedy given the circumstances, COVERZIE may offer a credit note for the value of the accepted claim. The credit note will be applied to the buyer’s next order with COVERZIE and will remain valid for a period of ninety (90) days from the date of issue. Credit notes are non-transferable and cannot be exchanged for cash.

7.3 Partial Refund

Where neither replacement stock nor a credit note is an appropriate or practical remedy — for example, where the buyer does not intend to place further orders — COVERZIE may offer a partial refund calculated on the basis of the per-unit wholesale price paid for the accepted defective, damaged, or undelivered units. The partial refund will reflect only the units substantiated by the evidence provided and accepted by COVERZIE, and will not include any uplift for retail margin loss, reputational damage, or consequential losses.

7.4 Full Refund

A full refund of the total amount paid for a lot will be offered only in cases where: (a) COVERZIE has delivered an entirely incorrect lot that does not correspond to the confirmed order and cannot supply the correct lot; (b) the entire lot is defective or damaged to a degree that makes it completely unfit for retail sale; or (c) COVERZIE cancels an order prior to dispatch at its own initiative. Full refunds will be processed in accordance with Section 8 of this Policy.

7.5 COVERZIE’s Discretion in Remedy Selection

COVERZIE reserves the right to select the most appropriate remedy from those described above, having regard to the specific circumstances of each claim. In exercising this discretion, COVERZIE will have regard to the buyer’s business needs and preferences, but is not obligated to offer a specific remedy type if another adequate remedy is available. COVERZIE’s decision on the appropriate remedy will be communicated clearly in writing.

8. Refund Processing — Timelines and Methods

8.1 Refund Processing Timeline

Where a refund (partial or full) has been approved by COVERZIE following investigation of a valid claim, the refund will be processed within the following timeframes:

• Approved refunds will be initiated by COVERZIE within seven (7) business days of the written confirmation of refund approval
• The time taken for the refunded amount to appear in the buyer’s account will depend on the payment method used for the original transaction and the policies of the relevant bank or payment processor. This is typically between 3 and 10 business days after COVERZIE initiates the refund
• COVERZIE will notify the buyer in writing (via WhatsApp or email) when the refund has been initiated, along with the reference number of the transaction where applicable

8.2 Refund Payment Method

Refunds will be processed using the same payment method used for the original transaction, wherever technically possible. If the original payment method is no longer available or is not suitable for a refund (for example, due to account closure or payment system limitations), COVERZIE will contact the buyer to arrange an alternative payment method. Refunds will be issued in Indian Rupees (INR), unless the original transaction was conducted in a different currency as expressly agreed with COVERZIE.

8.3 Deductions from Refunds

The following deductions may be made from approved refund amounts:

• Payment processing fees or bank transaction charges incurred by COVERZIE in connection with the original payment and/or the refund transaction, where these are not recoverable
• Return shipping costs, if any, that were incurred in connection with the return of defective or incorrect stock and were not borne by COVERZIE
• Any amounts owed by the buyer to COVERZIE in connection with other outstanding transactions

COVERZIE will provide a clear breakdown of any deductions applied to a refund at the time of issuing the refund confirmation.

8.4 GST and Tax Treatment of Refunds

Where a refund is processed for a transaction on which GST was charged, COVERZIE will issue a credit note as required under the Goods and Services Tax Act, 2017, and applicable GST rules. The credit note will reflect the refund amount inclusive of the applicable GST component. Buyers are responsible for making any necessary adjustments to their GST filings in connection with refunds received from COVERZIE. COVERZIE recommends that buyers consult their accountant or tax advisor regarding the GST treatment of wholesale refunds.

9. Return Logistics and Responsibility

9.1 Authorisation Required Before Return

No stock should be returned to COVERZIE without prior written authorisation from COVERZIE’s sales team. Unauthorised returns will not be accepted at COVERZIE’s premises and will be returned to the sender at the sender’s cost. Written authorisation for a return will be provided via WhatsApp message or email and will include instructions on packaging, labelling, the designated return address, and the logistics arrangements.

9.2 Return Shipping — Who Bears the Cost

The allocation of return shipping costs depends on the reason for the return:

• Defective products (manufacturing defect): COVERZIE will arrange and fund return logistics, or provide a prepaid return shipping label, where the return of defective stock is required as part of the remedy process
• Transit damage: COVERZIE will arrange return logistics at its own cost where the transit damage claim has been accepted and stock return is required
• Incorrect fulfilment: COVERZIE will arrange and fund return logistics for incorrectly dispatched stock
• Short-shipment: No return logistics are required, as the remedy relates to undelivered quantities
• Buyer-initiated returns outside this Policy (where exceptionally approved by COVERZIE at its discretion): return shipping costs will be borne entirely by the buyer

9.3 Condition of Returned Stock

All stock returned to COVERZIE must be in the same condition as it was received, to the extent possible given the nature of the defect or damage. Returned stock must be:

• Packed securely to prevent further damage during return transit
• Labelled with the return authorisation reference provided by COVERZIE
• Accompanied by a packing list identifying the contents and the quantity of each item returned
• Returned to the address specified in COVERZIE’s return authorisation — returns sent to the wrong address will not be processed

COVERZIE reserves the right to reject a return claim upon inspection of returned stock if it is found that the returned stock does not match the defect described in the claim, has been tampered with, or has been damaged during return transit due to inadequate packing by the buyer.

9.4 Risk of Loss During Return Transit

Where the buyer is responsible for arranging and funding return shipping (in cases outside the standard remedies described in this Policy), the risk of loss or damage during return transit is borne by the buyer until the returned stock is received and signed for by COVERZIE at the designated return address. COVERZIE strongly recommends that buyers use a tracked and insured courier service for all return shipments.

9.5 Risk of Loss on Outward Delivery

For all outward shipments from COVERZIE to the buyer, the risk of loss or damage passes to the buyer upon handover of the goods to the courier or logistics provider for dispatch. COVERZIE’s responsibility for transit damage is limited to the circumstances described in Section 3.2 of this Policy, which relate to damage caused by inadequate packaging on COVERZIE’s part or mishandling by the courier. Buyers are encouraged to arrange appropriate cargo or transit insurance for high-value shipments.

10. Disputes Relating to Returns and Refunds

10.1 Informal Resolution

COVERZIE’s first priority in all return and refund disputes is to reach a fair and practical resolution through direct communication. If you disagree with COVERZIE’s decision on your claim, please contact our sales team to discuss the matter further and provide any additional evidence or arguments that you believe are relevant.

10.2 Formal Complaint

If the matter cannot be resolved informally, the buyer may submit a formal written complaint in accordance with the complaints procedure set out in COVERZIE’s Contact Us page, available at https://coverzie.com/. COVERZIE will investigate formal complaints thoroughly and provide a written response within the timeframe specified in the complaints procedure.

10.3 Arbitration and Legal Proceedings

If a dispute regarding a return or refund cannot be resolved through informal discussion or the formal complaints process, the parties agree that the dispute shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be [Your City], India, and proceedings shall be conducted in English. The arbitral award shall be final and binding on both parties.

Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

Buyers who are individuals or small businesses may also have the right to approach the relevant consumer forum under the Consumer Protection Act, 2019 (India), for disputes that fall within the jurisdiction of consumer protection law.

11. Limitation of Liability in Connection with Returns and Refunds

COVERZIE’s liability in connection with any return, replacement, or refund claim under this Policy is limited to the remedies expressly set out in Section 7 of this Policy. In no event shall COVERZIE be liable for:

• Loss of retail profit or margin on unsold units attributable to any defect or non-delivery
• Consequential, indirect, or special losses arising from the buyer’s inability to sell the affected products
• Reputational damage or loss of customers suffered by the buyer as a result of any product defect
• Business interruption or loss of anticipated revenue caused by delays in replacement or refund processing
• Any amounts in excess of the total wholesale price paid by the buyer for the affected lot or units

These limitations apply to the fullest extent permitted by applicable law. Nothing in this Policy limits COVERZIE’s liability for death or personal injury caused by its negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

12. Applicable Law and Regulatory Framework

This Refund and Return Policy is governed by and construed in accordance with the laws of India. The key legislative frameworks applicable to wholesale trade transactions and return/refund obligations include:

• The Sale of Goods Act, 1930: Governs implied conditions and warranties relating to the quality, fitness for purpose, and description of goods in commercial sale transactions
• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020: Applicable to the extent that any transactions may fall within the scope of consumer protection law
• The Goods and Services Tax Act, 2017: Governs the GST treatment of refunds, credit notes, and return transactions
• The Indian Contract Act, 1872: Governs the formation, validity, and enforcement of commercial contracts including wholesale purchase agreements
• The Arbitration and Conciliation Act, 1996: Governs the dispute resolution process described in Section 10.3

International buyers should be aware that while this Policy is governed by Indian law, they may also have rights under the consumer protection or commercial laws of their own jurisdiction. COVERZIE encourages international buyers to seek independent legal advice if they are uncertain about their rights in connection with a cross-border wholesale transaction.

13. Amendments to This Policy

COVERZIE reserves the right to update, amend, or replace this Refund and Return Policy at any time to reflect changes in our business practices, applicable laws, or market conditions. Any amendments will be published on this page at https://coverzie.com/ with a revised “Last Updated” date. For material changes that significantly affect buyers’ rights or obligations, COVERZIE will endeavour to provide advance notice through the Website or direct communication with active buyers.

The version of this Policy in effect at the time an order is placed and confirmed by COVERZIE will govern any return or refund claims arising from that order, regardless of subsequent changes to the Policy.

14. Contact Information for Return and Refund Queries

For all return, replacement, and refund enquiries, or to report an issue with a delivered lot, please contact COVERZIE through the following channels:

 

COVERZIE

Website: https://coverzie.com/

Phone / WhatsApp : +91 9011385860

Email: contact@coverzie.com

Business Address: Nathani Heights, Mumbai Central, Mumbai, Maharashtra, 400008

Business Hours: Monday to Saturday, 08:00 AM to 10:00 PM IST

 

When contacting us regarding a return or refund claim, please have your order reference number, delivery date, and photographic evidence ready to share. This will allow us to process your claim as efficiently as possible.

COVERZIE is committed to handling all return and refund claims fairly, transparently, and in accordance with this Policy. We value our wholesale buyers as long-term business partners and aim to resolve all legitimate claims promptly and to your satisfaction.