Shipping Policy.

1. Introduction and Scope

This Shipping Policy (“Policy”) governs all aspects of the dispatch, transportation, delivery, and associated logistics for wholesale phone cover lot orders placed with COVERZIE (“we”, “us”, “our”, or the “Company”) through https://coverzie.com/, via WhatsApp, phone, or email.

COVERZIE is an exclusively business-to-business (B2B) wholesale supplier of phone case lots. All orders are commercial wholesale transactions. This Policy is designed to give our buyers complete clarity about how orders are processed after confirmation, how and when goods are dispatched, what delivery timelines to expect, how shipping costs are calculated and charged, what happens if a shipment is delayed or lost, and what obligations apply to both COVERZIE and the buyer in connection with the delivery of wholesale lots.

This Policy forms part of, and must be read in conjunction with, COVERZIE’s Terms and Conditions, Refund and Return Policy, and Disclaimer, all of which are available at https://coverzie.com/. By confirming a wholesale order with COVERZIE, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. In the event of any conflict between this Policy and the Terms and Conditions on shipping matters, the Terms and Conditions shall prevail.

COVERZIE reserves the right to modify this Shipping Policy at any time. The version in effect at the time an order is confirmed will govern the shipping terms for that order.

2. Order Processing and Confirmation

2.1 Order Confirmation

A wholesale order is considered confirmed only when COVERZIE issues a written order confirmation or proforma invoice to the buyer via WhatsApp message or email. No order shall be treated as accepted or processing until this written confirmation has been issued. COVERZIE reserves the right to decline, modify, or cancel any order prior to issuing a written confirmation, for reasons including but not limited to stock unavailability, payment verification issues, or concerns regarding the legitimacy of the buyer.

Buyers are responsible for reviewing the order confirmation carefully and notifying COVERZIE of any errors or discrepancies in the confirmed lot details, quantity, delivery address, or pricing within twenty-four (24) hours of receiving the confirmation. COVERZIE cannot guarantee that amendments can be accommodated after the order has entered the packing and dispatch process.

2.2 Payment Verification

Order processing and dispatch will not commence until COVERZIE has received and verified full payment (or the agreed advance payment, where partial payment terms have been agreed in writing). For payments made by bank transfer, NEFT, IMPS, UPI, or similar electronic methods, processing commences upon confirmation of the credit to COVERZIE’s designated bank account. COVERZIE is not responsible for delays in payment clearance caused by the buyer’s bank or payment processor.

2.3 Processing Time After Payment

After receiving payment confirmation, COVERZIE will begin processing and packing the order. Standard processing time before dispatch is as follows:

• Standard wholesale lot orders: 1 to 3 business days from payment confirmation
• Large volume orders (multiple lots or high-quantity orders): 2 to 5 business days from payment confirmation, depending on the total quantity and complexity of packing requirements
• Custom or specially assembled lots: processing time will be communicated separately at the time of order confirmation and may be longer depending on the nature of the customisation

Processing times are measured in business days (Monday to Saturday, excluding Indian public holidays). COVERZIE will make commercially reasonable efforts to adhere to the above timelines; however, processing times may be extended during periods of high order volume, festive seasons, stock verification requirements, or unforeseen operational disruptions. COVERZIE will notify buyers of any significant delay in processing.

Note: Dispatch timelines communicated by COVERZIE are estimates and not guaranteed delivery dates. Please factor in processing time in addition to transit time when planning your stock requirements.

 

3. Dispatch Process and Packaging

3.1 Dispatch Notification

Once COVERZIE has handed over the packed order to the courier or logistics provider, we will notify the buyer via WhatsApp message or email with the following dispatch details:

• Courier or logistics provider name
• Tracking number or Airway Bill (AWB) number
• Tracking link (where available)
• Approximate delivery timeline based on the destination and courier’s service level
• Number of packages or cartons dispatched

Buyers are responsible for monitoring the shipment status using the tracking information provided. COVERZIE will assist in resolving tracking issues or courier-related queries, but the primary responsibility for monitoring the delivery rests with the buyer once dispatch notification has been issued.

3.2 Packaging Standards

COVERZIE packs all wholesale lot orders using commercially appropriate packaging designed to protect the contents during transit. Our standard packaging practices include:

• Grouping phone cover units in organised inner packing within outer cartons or corrugated boxes
• Using adequate cushioning material (bubble wrap, foam, or similar) for lots that include rigid or breakable covers
• Securing cartons with strong packing tape to prevent accidental opening during transit
• Labelling each carton clearly with the delivery address, return address, and order reference details
• For multi-carton shipments, numbering each carton (e.g., Carton 1 of 3) to assist the buyer in verifying receipt of all packages

While COVERZIE takes reasonable care in packing, it acknowledges that transit conditions can sometimes result in packaging damage. Buyers are advised to inspect the outer packaging of all deliveries before signing the Proof of Delivery (POD) and to note any visible packaging damage at the time of delivery, as this supports transit damage claims under the Refund and Return Policy.

3.3 Packing List and Documentation

Each shipment dispatched by COVERZIE will be accompanied by a packing list that details the contents of the shipment, including the lot name(s), quantity dispatched, and relevant order reference. Where a GST tax invoice has been requested and the transaction is GST-applicable, the tax invoice will be included with the shipment or sent separately via email, depending on the buyer’s preference and the applicable GST rules.

 

4. Domestic Shipping Within India

4.1 Courier Partners for Domestic Shipments

COVERZIE ships all domestic wholesale orders through reputable courier and logistics partners with established networks across India. The specific courier or logistics provider used for each shipment will depend on the destination, the weight and dimensions of the order, the service level required, and the availability of the preferred carrier at the time of dispatch. COVERZIE’s courier partners may include, but are not limited to:

• Delhivery
• Blue Dart
• DTDC
• Ecom Express
• Xpressbees
• India Post (for certain remote destinations)
• Other reputable domestic logistics providers as applicable

COVERZIE reserves the right to select the most appropriate courier for each shipment at its discretion, having regard to service reliability, transit time, and cost-effectiveness. If a buyer has a specific preference for a particular courier, they should communicate this at the time of placing the order, and COVERZIE will accommodate the request where commercially practicable. Any additional cost associated with a buyer-specified courier preference will be borne by the buyer.

4.2 Estimated Domestic Transit Times

Transit times for domestic shipments within India vary based on the origin location, destination, courier service level, and prevailing logistics conditions. The following are general estimated transit time ranges:

• Metro cities and Tier-1 urban centres: 2 to 4 business days from dispatch
• Tier-2 and Tier-3 cities and towns: 3 to 6 business days from dispatch
• Remote, rural, or difficult-access destinations: 5 to 10 business days from dispatch
• Union Territories and island destinations (e.g., Andaman and Nicobar Islands, Lakshadweep): 7 to 14 business days from dispatch, subject to courier coverage

All transit times are estimates provided for planning purposes only. COVERZIE does not guarantee delivery within any specific timeframe. Transit times may be extended during festive seasons (Diwali, Holi, Eid, Christmas), natural disasters, civil disturbances, extreme weather events, courier network disruptions, or national holidays that affect logistics operations.

4.3 Domestic Shipping Costs

Shipping costs for domestic wholesale lot orders are calculated based on the following factors:

• Total weight and volumetric weight of the packed shipment
• Destination pincode and the applicable courier zone
• The courier service level selected (standard or express)
• Number of cartons and special handling requirements, if any

Shipping costs will be communicated to the buyer prior to order confirmation and will be included in the proforma invoice. COVERZIE doesn’t offer free shipping on orders, as communicated on the Website or at the time of quotation. Where free shipping is offered, it applies to standard domestic service only. Express shipping, if requested, will be charged at the applicable rate.

COVERZIE’s shipping cost calculations are transparent and reflect actual courier charges plus reasonable handling. COVERZIE does not inflate shipping costs as a revenue source.

4.4 Delivery to Buyer’s Premises

All domestic shipments are delivered to the delivery address provided by the buyer at the time of order placement. The buyer is responsible for ensuring that the delivery address is complete, accurate, and accessible to courier vehicles. COVERZIE accepts no liability for delivery failures, delays, or misrouting caused by an incorrect or incomplete delivery address provided by the buyer. Where a redelivery is required due to an incorrect address, the additional cost of redelivery will be borne by the buyer.

For large or heavy shipments, courier partners typically deliver to the ground floor or building entrance. COVERZIE is not responsible for the buyer’s internal handling, lifting, or logistics after delivery to the courier’s designated delivery point.

 

5. International Shipping and Export Orders

5.1 International Shipping Availability

COVERZIE ships wholesale phone cover lots internationally to buyers in select countries across South Asia, Southeast Asia, the Middle East, Africa, and other regions, subject to the following conditions and the availability of reliable shipping routes to the destination country. International buyers should contact COVERZIE’s sales team prior to placing an order to confirm that their destination country is serviceable and to obtain an accurate shipping cost and timeline estimate.

5.2 International Courier and Freight Partners

COVERZIE uses reputable international courier, freight forwarding, and logistics partners for cross-border shipments. The service provider selected will depend on the destination, the volume and weight of the shipment, transit time requirements, and cost considerations. International shipping options may include:

• DHL Express, FedEx International, or UPS (for smaller or express international shipments)
• Aramex or similar international courier networks with strong South Asia and Middle East coverage
• Sea freight (LCL or FCL) through freight forwarding partners for large volume shipments where transit time is less critical
• Air cargo through designated freight agents for medium-volume bulk shipments

COVERZIE will recommend the most appropriate shipping mode based on the order volume, destination, and the buyer’s timeline requirements. All international shipping costs will be confirmed in the proforma invoice before the order is finalised.

5.3 Estimated International Transit Times

International transit times vary significantly based on the destination country, shipping mode, and courier or freight provider. The following are general estimates:

• South Asia (Bangladesh, Nepal, Sri Lanka, Pakistan): 4 to 10 business days for air courier
• Southeast Asia (Malaysia, Singapore, Thailand, Indonesia, Philippines): 5 to 12 business days for air courier
• Middle East (UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman): 4 to 10 business days for air courier
• Africa: 7 to 21 business days for air courier, depending on destination country and local delivery network
• Other international destinations: To be confirmed at the time of quotation
• Sea freight (all destinations): 15 to 45 business days from port of loading, depending on destination port

All international transit times are estimates only. COVERZIE does not guarantee delivery within any specific international transit period. International shipments are subject to delays caused by port congestion, customs processing, import inspections, local delivery network limitations, public holidays in the destination country, and other factors beyond COVERZIE’s reasonable control.

5.4 Customs, Import Duties, and Taxes

International buyers are solely responsible for all customs duties, import taxes, VAT, GST, tariffs, clearance fees, and any other levies imposed by the destination country’s customs authorities on imported goods. COVERZIE does not collect, calculate, or pay import duties or taxes on behalf of international buyers. The buyer must be fully aware of and compliant with all import regulations applicable to phone accessories in their destination country before placing an order.

COVERZIE will prepare and provide all required export documentation for international shipments, including:

• Commercial Invoice (stating the correct description and value of goods)
• Packing List
• Airway Bill (AWB) or Bill of Lading (B/L) as applicable
• Certificate of Origin (where required and available)
• Any other documentation reasonably requested by the buyer and within COVERZIE’s ability to provide

COVERZIE will declare the correct and accurate value of goods on all export documentation in compliance with applicable Indian export laws and international customs regulations. COVERZIE will not under-declare the value of goods or mislabel shipment contents at the request of any buyer, as such practices are illegal and expose both parties to legal liability.

5.5 Export Compliance

All international shipments are subject to applicable Indian export regulations, including the Foreign Trade Policy, the Foreign Exchange Management Act (FEMA), and any applicable export control laws. COVERZIE will not process international orders for destinations subject to UN, Indian government, or applicable international trade sanctions or embargoes. Buyers are responsible for ensuring that the importation and use of COVERZIE’s products in their jurisdiction complies with all applicable local laws and regulations.

5.6 International Shipping Costs

International shipping costs are calculated based on the shipment’s actual weight, volumetric weight, destination country, and chosen shipping mode. All international shipping costs will be quoted in the proforma invoice and must be paid in advance along with the product cost. International shipping costs are non-refundable once the shipment has been dispatched, except in cases where the shipment is returned to COVERZIE due to a fault entirely attributable to COVERZIE’s error.

 

6. Risk of Loss, Title, and Insurance

6.1 Transfer of Risk

The risk of loss, damage, or destruction of goods transfers from COVERZIE to the buyer upon handover of the packed and sealed shipment to the courier or logistics provider at COVERZIE’s dispatch location. From the moment of handover to the courier, COVERZIE is no longer responsible for the condition or safety of the goods in transit, subject to the provisions of the Refund and Return Policy regarding transit damage caused by inadequate packaging on COVERZIE’s part.

For international shipments, unless otherwise expressly agreed in writing, delivery terms are Ex Works (EXW) or Free Carrier (FCA) at COVERZIE’s dispatch location, in accordance with Incoterms 2020. The buyer assumes all risk and cost from the point of handover to the international carrier. Buyers requiring different Incoterms arrangements (such as CIF or DDP) should discuss this with COVERZIE’s sales team before order confirmation, as such arrangements may affect pricing.

6.2 Transfer of Title

Legal title to the goods passes from COVERZIE to the buyer only upon receipt of full and final payment for the order (including any applicable shipping charges). Where goods are dispatched before full payment has been received (under agreed partial payment terms), COVERZIE retains legal title to the goods until final payment is received. This retention of title clause applies notwithstanding the transfer of physical possession and risk to the buyer.

6.3 Cargo and Transit Insurance

COVERZIE does not automatically include cargo or transit insurance for wholesale shipments unless specifically agreed and charged for at the time of order confirmation. Buyers are strongly encouraged to arrange their own transit insurance for all shipments, particularly for large-volume or high-value orders. COVERZIE accepts no liability for loss or damage to goods during transit beyond what is provided for in the Refund and Return Policy.

Buyers who wish COVERZIE to arrange transit insurance on their behalf should request this at the time of order placement. The cost of transit insurance will be quoted separately and charged to the buyer in addition to the product and shipping costs. Insurance coverage, terms, and claims processes will be governed by the policy of the insurer engaged.

 

7. Delivery Requirements and Buyer Obligations

7.1 Accurate Delivery Address

The buyer is solely responsible for providing a complete, accurate, and accessible delivery address at the time of order placement. The delivery address should include:

• Recipient’s full name and/or business name
• Complete street address including flat/shop number, building name, street name, and locality
• City or town, district, and state
• PIN code (for domestic shipments) or postal code and country (for international shipments)
• An active mobile phone number for the courier to use for delivery coordination

COVERZIE will ship to the address provided by the buyer without independently verifying its accuracy. Any consequences of an incorrect or incomplete delivery address — including delivery failure, misrouting, additional transit time, or return of the shipment to COVERZIE — will be the buyer’s responsibility. The cost of reshipment to a corrected address will be borne entirely by the buyer.

7.2 Availability to Receive Delivery

The buyer, or an authorised representative of the buyer, must be available at the delivery address to receive and sign for the shipment. Most courier partners will attempt delivery up to two or three times before returning the shipment to COVERZIE or placing it in a courier depot for collection. COVERZIE strongly recommends that buyers monitor tracking information and ensure that an authorised person is available to receive delivery within the expected delivery window.

7.3 Inspection at Delivery

Buyers are strongly advised to inspect the external packaging of all shipments at the time of delivery, before signing the Proof of Delivery (POD) or delivery receipt. If the outer packaging shows signs of damage, crushing, puncturing, water damage, or tampering, the buyer should:

• Note the damage clearly on the delivery receipt or POD before signing
• Photograph the damaged packaging before opening it
• Open the packaging in the presence of the courier representative if possible, to verify the condition of the contents
• Report the issue to COVERZIE within the timeframe specified in the Refund and Return Policy

Signing the delivery receipt without noting any packaging damage will be treated as acceptance of the goods in apparent good condition with respect to external packaging. This may affect the buyer’s ability to make a transit damage claim.

7.4 Failed Delivery and Return to Origin

If a shipment cannot be delivered due to:

• An incorrect or incomplete delivery address provided by the buyer
• The buyer’s or their representative’s absence or unavailability after multiple delivery attempts
• Refusal of delivery by the buyer without valid grounds
• Failure to collect from a courier depot within the collection window

…the courier will return the shipment to COVERZIE’s address as “Return to Origin” (RTO). In such cases:

• The buyer will bear all costs associated with the failed delivery, including original outward shipping charges and return-to-origin charges levied by the courier
• COVERZIE will contact the buyer to arrange reshipment at the buyer’s cost, upon verification of the correct delivery address
• COVERZIE reserves the right to deduct return shipping and handling costs from any amount owed to the buyer, or to invoice the buyer for such costs separately
• If the buyer does not arrange and pay for reshipment within thirty (30) days of the shipment being returned to COVERZIE, COVERZIE reserves the right to treat the order as abandoned and retain the payment received, less any refundable amount after deducting all shipping, handling, and restocking costs

 

8. Shipment Tracking and Monitoring

8.1 Tracking Information

Upon dispatch of each order, COVERZIE will provide the buyer with a tracking number and the name of the courier or logistics provider. Buyers can use the tracking number on the courier’s official website or tracking portal to monitor the real-time status and location of their shipment. COVERZIE will provide the courier’s tracking link where available.

8.2 Buyer’s Responsibility to Track

Once dispatch notification has been sent to the buyer, it is the buyer’s responsibility to actively monitor the shipment’s progress and take necessary action if the tracking status indicates a delivery issue, such as a failed delivery attempt, shipment held at depot, or customs hold. COVERZIE will assist in resolving courier-related issues when contacted, but cannot be responsible for missed deliveries or depot collection failures that occur because the buyer did not monitor the tracking information.

8.3 Tracking Unavailability

In rare cases — particularly for shipments to remote destinations or through certain logistics channels — real-time tracking may not be available. In such cases, COVERZIE will provide the buyer with the best available information about the shipment’s status and estimated delivery timeline. The absence of real-time tracking does not affect the validity or status of the shipment.

 

9. Delayed, Lost, and Undelivered Shipments

9.1 Shipment Delays

COVERZIE understands that wholesale buyers rely on timely delivery of stock to manage their business operations. If a shipment appears to be significantly delayed beyond the estimated transit time — generally defined as more than five (5) business days beyond the upper end of the estimated transit range — the buyer should contact COVERZIE via WhatsApp or email with the order reference number and tracking details.

COVERZIE will liaise with the courier or logistics provider to investigate the delay and provide the buyer with an updated delivery estimate. COVERZIE is not liable for losses, loss of profit, or consequential damages arising from delivery delays caused by courier network disruptions, weather events, national disasters, industrial action, customs delays, or any other circumstances beyond COVERZIE’s reasonable control.

9.2 Lost Shipments

In the event that a shipment is confirmed as lost by the courier or logistics provider — meaning it cannot be located in the courier’s network and has not been delivered within a reasonable extended period — COVERZIE will investigate the matter in cooperation with the courier. The following process will apply:

• The buyer must report the non-delivery to COVERZIE in writing within thirty (30) days of the dispatch date, providing the tracking number and confirming that the shipment has not been received
• COVERZIE will raise a formal investigation with the courier and pursue the matter through the courier’s claims process
• If the courier confirms the shipment as lost and accepts liability, COVERZIE will arrange either a replacement shipment or a full refund of the order value (at COVERZIE’s discretion based on stock availability), excluding any insurance premium paid by the buyer for the lost shipment, which will be claimed directly from the insurer
• If the courier disputes liability for the loss, COVERZIE will share all available evidence with the buyer and assist in pursuing the claim, but cannot guarantee recovery of the shipment value from the courier
• For shipments dispatched without transit insurance: COVERZIE’s liability for confirmed lost shipments is limited to the remedies set out in the Refund and Return Policy. Buyers are strongly advised to arrange transit insurance for high-value shipments.

9.3 Shipments Held by Customs (International Orders)

For international shipments, goods may be held by customs authorities in the destination country for inspection, duty assessment, documentation verification, or compliance review. Customs holds are outside COVERZIE’s control, and COVERZIE is not liable for delays, costs, or losses arising from customs detention. The buyer is responsible for cooperating with destination customs authorities, providing required documentation, and paying all applicable import duties and taxes to secure release of the shipment. COVERZIE will provide copies of all export documentation to assist the buyer in customs clearance.

 

10. Special Shipping Situations

10.1 Self-Collection (Buyer Pickup)

Where a buyer is located near COVERZIE’s dispatch location and wishes to collect their order directly, self-collection may be arranged by prior appointment. Buyers wishing to self-collect should contact COVERZIE’s sales team at the time of order placement to confirm whether self-collection is available and to schedule a collection appointment. Self-collection eliminates shipping charges for the relevant order. The buyer assumes risk of the goods from the moment of collection from COVERZIE’s premises.

10.2 Third-Party Logistics (Buyer’s Own Courier)

Buyers who prefer to use their own courier or logistics provider for collection and delivery may arrange for their carrier to collect the order from COVERZIE’s dispatch location, subject to COVERZIE’s prior written agreement. In such cases, the buyer is responsible for all logistics arrangements, costs, and risks associated with the third-party carrier from the moment the carrier collects the goods from COVERZIE. COVERZIE will prepare and pack the order to standard packaging requirements but accepts no responsibility for the carrier’s performance, transit conditions, or delivery outcome.

10.3 Split Shipments

For large orders that exceed a single shipment’s practical weight or volume limits, COVERZIE may dispatch the order in multiple separate shipments, each with its own tracking number. COVERZIE will notify the buyer of any split shipment arrangement in advance, including the number of separate shipments and the dispatch schedule for each. The buyer should confirm receipt of all shipments separately and report any discrepancies on a per-shipment basis within the reporting windows specified in the Refund and Return Policy.

10.4 Festive Season and Peak Period Shipping

During major Indian festive seasons — including but not limited to Diwali, Navratri, Dussehra, Christmas, New Year, Holi, and Eid — courier networks across India experience significantly elevated shipment volumes, which typically result in extended transit times, delayed dispatch schedules, and increased risk of delivery exceptions. COVERZIE strongly recommends that buyers plan their stock requirements well in advance of festive periods and place orders with sufficient lead time to allow for potential delays. COVERZIE will communicate any known festive period shipping delays through the Website or direct buyer communications.

 

11. Shipping Cost Summary and Transparency

COVERZIE is committed to full transparency in shipping cost disclosure. The following principles govern how shipping costs are communicated and charged:

• Shipping costs are always communicated to the buyer before the order is finalised, either in the quotation, proforma invoice, or order confirmation
• Shipping costs are calculated based on actual courier charges and reasonable handling; COVERZIE does not mark up shipping costs as a profit centre
• Where COVERZIE doesn’t offers free shipping for qualifying orders, the applicable minimum order value and eligible destinations will be clearly communicated at the time of quotation or on the Website
• Any change in shipping costs after order confirmation — for example, due to an error in weight estimation that results in a significant discrepancy — will be communicated to the buyer before dispatch, and the buyer will have the option to accept the revised cost or cancel the order
• Shipping costs are non-refundable once an order has been dispatched, except in cases of incorrect fulfilment that are entirely attributable to COVERZIE’s error
• For international orders, all shipping costs are exclusive of import duties, customs fees, and local taxes in the destination country, which are the buyer’s sole responsibility

12. Force Majeure and Circumstances Beyond COVERZIE’s Control

COVERZIE shall not be liable for any delay in dispatch, transit delay, or failure to deliver that results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, including floods, earthquakes, cyclones, and severe weather events
• National or regional lockdowns, curfews, or movement restrictions imposed by government authorities
• Pandemics, epidemics, or public health emergencies
• Industrial action, strikes, or work stoppages affecting courier or logistics networks
• National public holidays or extended holiday shutdowns that affect courier operations
• Infrastructure failures, including road closures, port closures, or air traffic disruptions
• Acts of terrorism, civil unrest, or war
• Government-imposed trade restrictions, export controls, or sanctions
• Any other event or circumstance beyond COVERZIE’s reasonable control that prevents or materially impedes normal dispatch and delivery operations

In the event of a force majeure event that affects COVERZIE’s ability to dispatch or deliver orders, COVERZIE will notify affected buyers as promptly as reasonably practicable and will use commercially reasonable efforts to resume normal operations and fulfil pending orders as soon as the force majeure event ceases. COVERZIE will not be liable for any financial loss, loss of profit, or consequential damages suffered by the buyer as a result of a force majeure-related delay or non-delivery.

13. Governing Law and Dispute Resolution

This Shipping Policy is governed by and construed in accordance with the laws of India, including the Sale of Goods Act, 1930, the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Foreign Trade Policy (for international shipments). For international buyers, applicable international trade conventions and the laws of the destination country may also be relevant.

Any dispute arising out of or relating to shipping, delivery, or logistics matters under this Policy that cannot be resolved through informal discussion with COVERZIE’s sales team shall be subject to the dispute resolution mechanism set out in COVERZIE’s Terms and Conditions, including arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in [Your City], India.

14. Amendments to This Shipping Policy

COVERZIE reserves the right to update or amend this Shipping Policy at any time to reflect changes in logistics partners, shipping rates, service areas, regulatory requirements, or business operations. Any amendments will be posted on the Website at https://coverzie.com/ with a revised “Last Updated” date. The version of this Policy in effect at the time of order confirmation will govern the shipping terms for that specific order. COVERZIE will endeavour to communicate material changes to this Policy that may affect active buyer relationships through direct notification.

15. Contact Information for Shipping Queries

For all shipping, dispatch, tracking, and delivery-related enquiries, please contact COVERZIE through the following channels:

 

COVERZIE

Website: https://coverzie.com/

Phone / WhatsApp : +91 9011385860

Email: contact@coverzie.com

Business Address: Nathani Heights, Mumbai Central, Mumbai, Maharashtra, 400008

Business Hours: Monday to Saturday, 08:00 AM to 10:00 PM IST

 

When contacting us about a shipping matter, please have your order reference number and tracking number ready. For dispatch queries, please also provide the date your order was confirmed and your payment reference. This helps us locate your order quickly and provide you with an accurate and timely response.

COVERZIE is committed to making the wholesale ordering and delivery experience as smooth and transparent as possible. We value our buyers as long-term trade partners and take all shipping-related concerns seriously.